Okuma America Plans to Open Global Service, Repair Facility

Okuma America Corp. announces its plans to construct a new global service and repair facility to open in 2025. The facility is an expansion of the company’s corporate headquarters campus in Charlotte, North Carolina, aiding in servicing customers within the regional and global markets.

The Okuma global service and repair facility is said to encompass 35,000 square feet, housing the company’s technical services and support group, which provides service and support for mechanical and electrical component exchanges, repairs and upgrades, as well as the ability to create replacement components for Okuma legacy technologies. The facility includes dedicated spaces for mechanical units (including spindles) and parts inspection, assembly, testing and computer board disassembly, repair and CNC control simulation. The facility’s warehouse contains the space to house thousands of inventoried parts to support its wide product offerings and zero-obsolescence policy.

“The new Okuma global service and repair facility positions us to better support customers by shortening repair times and enabling them to increase utilization of their machine tools in their manufacturing facilities,” says Mike Hampton, Okuma’s senior manager of field service. “Additionally, this new facility, combined with Okuma’s local service and support from the company’s distribution partners, can further enhance the level of service and support that customers receive for their Okuma machines.”