PMPA
4 Questions for Customer Delight
Operational excellence, product leadership, customer intimacy—one of these rules them all. Miles Free visited PMPA member, Horn, at its headquarters in Germany and returned home with four questions that can be used to determine customer delight.
Read MorePMPA ListServes are Power: A Peek Behind the Scenes at PMPA
Carli explores the power behind PMPA ListServes that provide answers, recommendations and solutions through a peer-to-peer email network.
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Craftsman's Cribsheet: How Sulfur and Manganese Improve Machinability
Because manganese and sulfur are intentionally added to the steel, manganese sulfides are present in the steel and at the edge of the tool where they optimize our machining process.
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Failure is Not an Option at Criterion
Founded in 1953 by Mike Ondercin as a general machine shop, third-generation owner, Tanya DiSalvo, shares how Criterion Tool and Die in Brookpark, Ohio, continuously improves in “no failure” industries.
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PMPA Member Tornos Profile
The company particularly benefits from PMPA’s various conferences, including its National Technical Conference.
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A Peek Behind the Scenes at PMPA: A Morning with Miles Free
Thanks to the acoustics in our building, I have the privilege of hearing what Mr. PMPA does during the day.
Read MoreVUCA: We Can’t Plan, but We Can Prepare
We can diversify our markets, customers, markets and materials in order to prepare for the day when VUCA and its impacts arrive at our shops.
Read MoreShop Visitor Checklist
Here is a checklist to make sure your visitors and your shop have covered everything regarding hazards, safety, security and rules for proper dress and behavior.
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A Peek Behind the Scenes at PMPA
Renee Merker, director of communications and events, PMPA, always ensures that PMPA members get everything they need, including the details right down to the coffee.
Read MoreCraftsman's Cribsheet No. 78: Straightness of Cold Finished Steel Bars
The straightness of cold finished steel bars, and all other barstock for our machines, is of critical importance.
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